Perguntas  Frequentes VIGA

After completing your purchase, you will receive three emails. The first is confirmation of the order received, the second is payment approval and the third is the shipping notification with the tracking code. If you cannot find the emails, check your spam folder. You can also log in to your account to check the status in "My orders”

Our system does not allow us to make any changes to the order after the purchase has been completed. If you wish to cancel your purchase and redo it, it is important to contact our Customer Service Center quickly so that we can analyze this possibility. If the order has already been invoiced, we will no longer be able to cancel it, only return it. Another option is to receive the parts and request a return later. Please note that in both cases we cannot guarantee the availability of products.

To request cancellation of the order, we ask that you contact our SAC as soon as possible after completing the order. As our billing and shipping process is fast, the cancellation option may no longer be available in our system. After billing, it is no longer possible to do so. In this case, we advise you to refuse to accept the order so that it can be returned to our distribution center and we can resend it or, if you prefer, carry out the return process and subsequent refund. If this is not possible, when you receive the part, contact our SAC so that we can advise you on how to return it free of charge.

All requests undergo analysis before approval for security reasons, a process that takes up to 2 business days. This prevents purchases made without your authorization from being charged incorrectly. Once the process is complete, you will receive an email informing you that your order has been approved. If you have any questions, we ask that you contact our SAC using our contact form.

The picking, packaging and shipping process normally takes place within two business days after payment approval. However, in busy times, it may take a little longer. We ask for your understanding, and if you have any questions, we ask that you contact our SAC through our contact form.

We deliver throughout Brazil through the Post Office and in some areas of the city of São Paulo, there is the option of express delivery. You will be able to see the options available for your zip code in the shopping cart, when simulating the shipping cost.

If you have not yet completed your purchase on the website, you can change your address by clicking on “change delivery options” when completing the order, just below the address already registered. If you have already completed your order, please contact our SAC as soon as possible so that we can try to cancel the shipment and you can re-purchase by providing the correct address.

We accept payments by credit card under Mastercard, Visa, Diners, Elo and Amex, bank slip and PIX

To request an exchange, contact us via this link providing your details and order number. After confirming that the order is within the exchange deadline, you will receive a postage code to send the product back to us.
After the product arrives in our logistics department, it will be checked whether the product is in good condition to accept an exchange/return. If approved, the value of the product will be credited to the customer's account so that a new purchase can be made.
-We do not reserve parts, whether by model, color or size. Therefore, we cannot guarantee the availability of the part to be exchanged in stock. If the desired part is not available when the process is completed, the customer can choose another item or change the initial option for return, when the purchase price is refunded.

Aceitamos apenas devoluções por arrependimento solicitadas até 7 dias após o recebimento do produto, conforme as regras do CDC.

Para solicitar a devolução, entre em contato através Whatsapp 16 99617-7887 ou via e-mail atendimento@vigashoes.com.br informando seus dados e número do pedido. Após confirmarmos se o pedido está dentro do prazo para troca, você receberá um código de postagem para nos enviar o produto de volta.

Após a chegada do produto em nosso departamento de garantia, será verificado se o produto se encontra nas condições para aceite de troca/devolução, caso seja aprovado, o estorno será realizado e você receberá a atualização no e-mail cadastrado.

We only accept refunds requested within 7 days of receiving the product, in accordance with CDC rules.
To request a return, contact us via this link informing your details, order number and desired refund method. After we confirm that the order is within the exchange deadline, you will receive a postage code to send the product back to us.
After the product arrives in our logistics department, it will be checked whether the product is in good condition to accept an exchange/return. If approved, the refund will be carried out in the manner chosen by the refund customer.

O processo de estorno para compras feitas com cartão de crédito varia conforme a operadora. Em alguns casos, o valor é devolvido de forma parcelada, seguindo o mesmo formato do pagamento original. Já para compras realizadas via PIX, o reembolso é feito integralmente na mesma forma de pagamento.

O produto será analisado conforme regras do Código de Defesa do Consumidor, portanto o produto deve estar:

• Sem uso
• Em sua embalagem original e acompanhado de todos os acessórios recebidos.

Não trocamos produtos com:

• Desgaste
• Sinais de uso
• Danos causados por uso inadequado
• Sinais de perfuração por objetos pontiagudos ou cortantes
• Reparados/colados
• Qualquer alteração que oculte as características originais do item